What Is Excluded From Warranty Coverage
The Beautyrest mattress warranty excludes certain types of damage from coverage. As with most other brands, you cant make a warranty claim for personal comfort or firmness preferences. If you decide that your Beautyrest mattress isnt comfortable enough, you cant make a warranty claim. However, Simmons Bedding Company does offer a 100-night sleep trial on all Beautyrest mattresses. You can return your mattress for a refund or replacement for any reason during the trial period, so this is the time to decide if your new purchase meets your sleeping preferences.
The warranty excludes the normal softening of the memory foam or other materials over time. Normal wear and tear and damage that doesnt affect the performance of the mattress is not covered. Body indentations are not covered unless they exceed the depth specified using the warranty code on the law label attached to your mattress.
You cant make a warranty claim for damaged handles, border, or grid wires unless you buy a Beautyrest mattress with a removable cover.
Like the warranties offered by other brands, you cant make a warranty claim for spills or accidental damage. Problems caused by misuse or improper care are also excluded from the Beautyrest mattress warranty. We highly recommend buying a mattress protector to help avoid accidental damage to your new purchase.
Factors That Can Void A Mattress Warranty
There are several ways to void a mattress warranty, so its important to avoid these things if you want to preserve your warrantys coverage. Here are some of the most common factors that can void a warranty:
Also, be aware that manufacturers warranties do not offer coverage in the event that you simply dont like the mattress. If you find that a mattress doesnt suit your personal preferences, the warranty will most likely not cover you for a refund.
Things That Void A Warranty
The most common factors that lead to a mattress warranty being voided by the seller or manufacturer include the following:
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How Long Do Hybrid Mattresses Last
As long as you take care of it, a good hybrid many of which can be found in our best mattress in a box guide will last you several years. The length of the warranty is a good indicator of how long the manufacturer expects it to last.
Depending on the quality of the layers used in the hybrid, as well as how durable the main core is, some hybrids may last seven years. But top sleep brands such as Purple and Casper say their hybrids can last up to 10 years because they are made using high-quality materials and cutting-edge sleep technologies.
Because hybrid mattresses are made up of multiple layers, usually with a sturdy base and a softer top, they should not be flipped as this could damage the mattress and void the warranty. You should, however, be able to rotate most mattresses. For more information on this, read our feature on how often should you rotate your mattress?
Contact The Mattress Retailer
Reach out to the customer support of your mattresss company and issue a claim. Its a good idea to keep your receipt so you have the date of purchase for reference when speaking to representatives. Youll likely need to submit photos of the defective mattress, proof of purchase, or both. There may be additional paperwork and forms when filing the claim, so be sure to read the paperwork thoroughly.
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How To File A Claim For A Mattress Warranty
If you believe your mattress has a physical flaw or defect that falls under the mattress warrantys coverage, then you may want to file a warranty claim. According to the FTC, heres how to go about it:
1. Review your warrantys terms.
Before going through the trouble of filing a claim, make sure to review your warranty. If the warranty doesnt cover your complaint, then its probably not worth the headache of filing a claim.
2. Start by contacting the mattress retailer.
If the retailer isnt helpful, then your next step is to contact the mattresss manufacturer. In both cases, send hard copies of letters via certified mail and request return receipts. Also be sure to keep copies of any and all communications. Clearly state the issue with your mattress and include a copy of the warranty terms that you believe to cover the issue.
3. Once the retailer or manufacturer replies, submit the necessary paperwork.
The company will likely ask you to file official paperwork to initiate the warranty claim. Once the process is initiated, it may take several weeks before the claim is fully resolved.
4. Understand the costs involved.
If the company sends an inspector to your home to assess the mattress, you may be responsible for the cost of the inspector. If the mattress is found to be defective, you may also be responsible for shipping it to an offsite location to be repaired. Know the potential costs involved so you can run a cost-benefit analysis.
How Do I Measure Mattress Sags
First, remove all your bedding so your mattress is bare. Find the deepest part of the indentation and use a measuring tape, yardstick, or ruler to measure the depth compared to the rest of the mattresss height. Be sure not to place too much pressure on the mattress when measuring so the indentation doesnt seem bigger. If the depth meets your warrantys coverage, file a claim with your mattresss company.
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Kinds Of Warranties And How They Apply To Mattress Purchases
Implied Warranties
To protect consumers, products and services come with an implied warranty, regardless of whether or not theres a written document. This guarantee is in addition to any written document given at the time of sale and includes the implied warranty of workmanlike quality for services, implied warranty of habitability for a home, and the warranty of title that gives the seller the right to sell the goods.
Example: Fruit that looks fresh but has hidden defects would violate the implied warranty of merchantability. All the food in a grocery store has an implied warranty as consumers assume it is fresh and ediblewhich is why they get a refund if it is not.
Special Considerations Like As Is
Merchantability
The implied warranty of merchantability means the goods are merchantable and conform to a reasonable buyers expectations. Most consumer products have an implied warranty of merchantability. This warranty makes the assumption that a good or product works for its intended purpose. It applies not just to new items, but for used items as well.
Fitness
The warranty of fitness means a product is guaranteed for a specific purpose. This type of implied warranty is below the merchantability warranty. For example, if you tell a salesman you want a saw for cutting metal and it turns out it wont cut through metal, you may return the item under the implied warranty of fitness.
Purple Duvet Limited Warranty
This non-transferable warranty is for the original purchaser only and is expressly limited as described herein.
DISCLAIMER Purple undertakes no other responsibility other than as set forth in this limited warranty. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTY OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED IN THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA. This warranty provides specific legal rights only to the original purchaser.
WARRANTIED DEFECTS Purple warrants this new product to be free from defects in material and workmanship under normal and proper use and care for a period of one year.
VALIDITY OF WARRANTY This warranty extends from the original purchase date of the original product purchased. The warranty no longer applies after any resale or transfer of the duvet whether new or used. Original proof of purchase by the original purchaser and this warranty document may be required to make a warranty claim. This warranty applies to the duvet only, and not to any other Purple product.
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D What This Limited Adjustable Base Warranty Covers And Your Responsibilities
Years 1-2: Full coverage parts and labor warranty. Your Adjustable Base is warranted against defects in equipment or materials, including electronic parts, for a period of up to two years from the date of purchase for an Adjustable Base bought new. At no cost to purchaser, Casper will assist purchaser to arrange for the repair or replacement of any defective part through an authorized repair partner of the Adjustable Baseâs manufacturer, who will provide technical and onsite support, and any related labor. If no repair is possible, Casper will provide a replacement Adjustable Base and will dispose of the original Adjustable Base, in each case, at no cost to the purchaser.
Years 1-10 : Full coverage parts and labor warranty with respect to the Adjustable Baseâs frame, mattress retainer bar, hardware, and legs only . The Metal Frame Components of the Adjustable Base are warranted against defects in equipment or materials for a period of up to ten years from the date of purchase for an Adjustable Base bought new. At no cost to purchaser, Casper will assist purchaser to arrange for the repair or replacement of any defective Metal Frame Component through an authorized repair partner of the Adjustable Baseâs manufacturer, who will provide technical and onsite support, and any related labor. If no repair is possible, Casper will provide a replacement Adjustable Base and will dispose of the defective Adjustable Base, in each case, at no cost to purchaser.
Why Are Warranties Important
The Federal Trade Commission defines a warranty as a promise made by a seller or manufacturer to stand behind a given product. A warranty guarantees that any product sold with structural flaws, faulty parts or other defects will be replaced or repaired at no added expense to the buyer. For this reason, most major purchases ? such as automobiles, homes, household appliances and electronic devices ? come with some sort of warranty. Per federal law, all product warranties must be available to consumers before a purchase is made.
For mattresses, two types of warranties typically apply.
- The manufacturer or seller of the mattress will provide a , which promises to repair or replace a defective product as long as certain conditions are met. Written warranties provide coverage for a given length of time most written warranties for mattresses are valid for five, 10, 15 or 20 years, depending on the brand and the seller. Written warranties are not required by law.
- Implied warranties, on the other hand, are protected by law in all 50 states. Implied warranties include two fundamental components. A warranty of merchantability ensures the product will perform all essential functions and meet consumer expectations. Additionally, a warranty of fitness guarantees that the product can be used for any and all specific purposes agreed upon by the buyer and seller.
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Purple Pillows Limited Warranty
Congratulations on your purchase of The Purple® Pillow. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple® Pillow was sold new in the USA by Purple or a Purple-authorized reseller, and is defective due to faulty workmanship or materials, Purple warrants that, at Purples option, it will replace or repair The Purple® Pillow. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility and all other warranties, either express or implied including specifically the implied warranty of fitness for a particular purpose and the implied warranty of merchantability, are hereby waived and disclaimed.
Purple will not charge purchaser to repair or replace purchasers pillow if it is reasonably deemed by Purple to be defective according to the terms herein during the first year since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced pillow runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the pillow, or the pillow cover shall be at Purples sole option.
B Who This Sheets Warranty Extends To
This limited Sheets Warranty extends to the original purchaser of any Sheets who is located in the United States or Canada. The limited Sheets warranty does not extend to customers who purchased their Sheets through Casperâs trade program and use those Sheets for commercial purposes .
All Casper warranties, including any implied warranties, are valid only for the period of time the Sheets is owned by the original purchaser of the Sheets. The âoriginal purchaser,â for the purposes of this Sheets Warranty, is the first purchaser of the Sheets from Casper or a Casper authorized retailer. Please retain a copy of your receipt as proof of purchase. All Casper limited warranties are not transferable.
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E Disclaimer Limitation On Liability Additional Terms
No reimbursement will be made to the purchaser for the inconvenience, removal, installation, setup time, lack of use, shipping, or any other costs or expenses not covered by this limited warranty. Casper holds no responsibility for in-home setup on Adjustable Bases. Purchaser should contact their dealer for any terms and conditions relating to purchaserâs in-home setup if any. Removal of product tag shall void warranty. The product tag has both the model and serial numbers, which serves as a means of identification to establish oneâs warranty rights. It is attached to the metal substructure visible when one lifts the head of the base.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY REPLACES ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESSED, IMPLIED OR LEGAL, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DURABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR CASPER OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT. CASPER SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL OR ANY OTHER DAMAGES OF WHATEVER KIND, INCLUDING PERSONAL INJURIES OR DAMAGE TO PROPERTY, EXCEPT AS PROVIDED HEREIN.
Mattress Warranty Guide What You Need To Know
First, know that a 25-year mattress warranty does NOT mean that your mattress will last 25 years, but mattress companies certainly want you to believe this.
While a warranty can be a gesture of good faith on the part of the manufacturer, and an indication that the company stands behind its products, youll want to understand what your warranty can and cannot do for you. And there are several gotcha scenarios where you might inadvertently void your own warranty.
Your new mattress will probably be between 10 and 25 years in length for most manufacturers and some offer a lifetime warranty.
Also know that many of those super-long warranties are pro-rated after 5 or 10 years, meaning that a fee can be subtracted for the amount of time the mattress was used, in which case the warranty may not cover the full purchase price or replacement value of the mattress.
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Understanding Mattress Warranties And How They Work
Federal law requires that a company provides a warranty on most consumer purchases like cars, homes, appliances, electronics, and even clothing. After all, its the one layer of insurance or protection that you have that keeps you from being stuck with a defective product.
A warranty is essentially an agreement or a promise between a manufacturer and a buyer to back up the product, and guarantees that the product will arrive free of any defects, structural flaws, damage, or other perils that render the product not usable as advertised. The warranty must be clearly presented to the consumer ahead of the purchase.
The FTC is the warranty watchdog, and you can complain to the agency if there are issues with a product you have purchased, in particular any failure on the part of the manufacturer to perform on the warranty.
For most mattresses, there are essentially two parts to the warranty that you should be aware of:
Factors That Typically Void A Warranty
The most common issues that lead to a mattress warranty being voided by the seller or manufacturer include the following:
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Removal Of Fire Label Or Tag: All mattresses will be sold with a small tag attached, usually somewhere on the back surface. This tag, referred to as the law tag, will read Do not remove this tag under penalty of law. The penalty of law in this case only applies to the seller or manufacturer, but the buyer certainly can remove the tag at will without facing any legal repercussions. Since the law tag is considered a proof of purchase, in most cases taking it off will void your warranty. Leave it alone.
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Unacceptable Support Surfaces: Warranties assume the buyer will employ an appropriate foundation for the mattress. Typically, a standard mattress warranty will include specific support guidelines that the buyer must follow.
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Not Opening Your Mattress Immediately: Although compressing mattresses for shipping dont damage the mattress, it is the responsibility of the end user to remove their mattress from its shipping bags and boxes as quickly as possible. Some brands stipulate that the mattress must be removed from its boxes within a certain period of time, and I always recommended 2 weeks as the outside time limit for any rollicked or compressed mattress.
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Transfer Of Ownership: Warranties typically dont convey to anyone who buys or receives a mattress from the original owner whose name is on record as the purchaser.
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