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Returning A Damaged Mattress
While receiving a damaged mattress is annoying, the good news is that youre much more likely to get your money back if it arrived with a fault.
Under the Consumer Rights Act 2015 , all products sold in the UK must be:
- Of satisfactory quality The mattress must not be faulty or damaged when you receive it.
- Fit for purpose It must be fit for sleeping on, and also suitable for any specific purpose you made known to the retailer before you bought it.
- As described It must match any description given to you and any samples shown to you at the time of purchase.
If your new mattress doesnt meet any one of these criteria, you can make a faulty goods claim against the retailer you bought it from.
As long as you reject the faulty mattress within the first 30 days after placing the order, you’re entitled to a full refund.
But dont worry if more than 30 days have passed. Unless the retailer can prove otherwise, any fault found with the mattress in the first six months will be presumed to have been there from when it arrived. You’ll need to give the retailer a chance to make a repair or replace the product first. If that’s unsuccessful, you can then ask for a refund.
If a retailer is being really stubborn and you’re within the first six months after the purchase, then download our handy free letter asking for a faulty item to be replaced or repaired to help ensure that the retailer takes action.
All Other Goodmorningcom Mattresses
No. Instead, we’ve focused on making our mattresses better from the start and included a longer sleep trial. We also dont recommend ever using a cheap topper, which may cancel out all of your mattress’ cooling and comfort benefits.
If your GoodMorning.com mattress isnt right for you, you can return it during your 120-night sleep trial.
Yes. The free Comfort+ kit is available to order after you’ve slept on your mattress for 30 nights. It comes in either a softening or firming option. For king-size mattresses, you can also choose a split-firmness option if you and your partner prefer a different firmness level.
To order the Comfort+ kit for your Novosbed:
- Log in to My Account and go to the Orders tab.
- OR you can request the kit from our customer care team via email or chat. Once we confirm some details, we will place the order for you.
No. Instead, we’ve focused on making our mattresses better from the start and included a longer sleep trial. We also dont recommend ever using a cheap topper, which may cancel out all of your mattress’ cooling and comfort benefits.
If your mattress isnt right for you, you can return it during your 120-night sleep trial.
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Returning A Bensons For Beds Mattress
Before buying in store, check to see if the mattress you want is part of the 40-night sleep trial or not.
For store orders: If you don’t find your new bed comfortable after sleeping on it for 40 nights the Bensons for Beds website states that you can exchange it as long as you have used a mattress protector, but charges will apply and you’ll need too contact Customer Services for further information. But it doesn’t offer returns for any other products.
You’ll need to get the mattress back into its original packaging, if you still have it. If not, you’ll have to package the mattress in a suitable way so it’s not damaged in transit on the way back.
If you order online, you can cancel at any time up to 14 days from having received it, provided it hasn’t been used, as explained above. So you may want to try out a few in store and then order online.
The 40-night comfort guarantee states that you must sleep on the mattress for a minimum of 40 nights up to a maximum of 56 nights. You need to be able to provide proof of purchase and have used a mattress protector. Bensons will allow you to exchange the product for another one, but a 10% charge of the original beds value applies, and if the replacement is more expensive you’ll have to pay the difference. You wont receive any refund if the replacement is cheaper than the original. Only one exchange per order is permitted.
Find out how Which? members rate Bensons for Beds mattresses.
Returning A Silentnight Mattress
As with any online purchase, if you order a mattress though Silentnight’s website you can cancel within 14 days of receiving it and will get a full refund.
If more than 14 days have passed, you can exchange it under Silentnight’s 60-night comfort guarantee, which applies to all mattresses and divans ordered through its online store. You won’t get a refund, but you can exchange it for another one.
This guarantee only applies to the comfort of the product and not the height, length, width or colour of the mattress. Silentnight asks that you try your new bed for at least 28 nights before making use of the guarantee and it won’t accept mattresses that are marked or damaged in any way or have not been used in accordance with the care instructions. You also need to activate the guarantee before the 60 nights is up. Silentnight doesn’t state if you need to get the mattress back into the original packaging.
Youll be required to pay the difference if the replacement mattress is more expensive than the original, but you won’t receive a refund if the replacement is cheaper. Additional administration charges may also be applicable and only one exchange per order is permitted.
Find out how Which? members rate Silentnight mattresses.
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Changing Or Canceling Your Order
For details on your 28-day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28-day period under the Returns Policy.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in below that you are exercising this right of cancellation no later than seven working days beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at ,
Follow the returns instructions as laid out in the Returns section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
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Returning A Mattresses From Some Of The Biggest Retailers
When returning a mattress of any kind, the key thing to remember is that you’re returning it to the retailer rather than the manufacturer. That may sounds obvious, but it can be confusing because many mattress brands also act as retailers.
For instance, if you buy a Silentnight mattress through the Silentnight website, then the details weve given below for that brand should be applicable, but if you buy a Silentnight mattress from John Lewis, then you’ll need to check John Lewis own returns policy. Or if you buy a Simba mattress exclusive to Argos, the trail nights and returns will be what’s specified by Argos, not Simba.
Weve summarised the returns policies of some of the biggest mattress retailers below, but its always worth reading the full terms and conditions on the retailers website to be sure the policy hasnt changed or doesnt contain any loopholes.
Amazon Mattress Return Policy
Amazon is known for its generous return policy, and that seems to extend to mattresseswith a catch. Almost all mattresses sold on Amazon can be returned using their normal return policy, but you wont be expected to box it up. Youll be put in touch with their Large Items team, which will schedule a day and time to pick up the mattress from your home.
As for whether youll be refunded, thats a question thats largely left up to the seller. While some mattresses sold on Amazon are generous with issuing refunds, third-party sellers on Amazon have more flexibility and are more likely to deny refunds. Check the Q& A and reviews sections on the mattress youre interested in before buying to see what other customers return experiences have been like if youre going to buy a mattress from a third-party seller.
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Returning A Simba Mattress
Any Simba mattress ordered through the Simba website is eligible for its 200-night sleep trial. Simba recommends that you try it for at least 30 nights before deciding one way or the other. If you decide to return it, Simba will collect it from your home and you don’t need to get it back into its original packaging. Once it’s been collected, Simba will issue a full refund.
If youve bought a mattress from a Simba retail partners, such as John Lewis, you still get 200 nights to try it out, but you’ll need to contact the retailer, rather than Simba if you want to return it.
Find out how Which? members rate Simba mattresses.
Need a new mattress quickly? Head to our best mattress deals 2021 to see what bargains we’ve found.
Refunds And Returns: Us State Law
Many states in the U.S. have general laws governing mattress refunds, although not all of them offer guidance on how such laws should apply to their residents who buy beds-in-a-box from out-of-state retailers online. Below are a few examples of U.S. state laws addressing mattress refunds:
- Mattress retailers in California are required to clearly post online their refund policy unless they offer a full cash refund, store credit, or exchange within 7 days of the purchase date. Failing this requirement, buyers may return the mattress for a full refund within 30 days of the purchase.
- Mattress retailers in Florida that dont offer refunds must post online this fact where customers can see it. Failing this requirement, buyers may return the mattress for a full refund within 20 days of the purchase.
- In the state of Illinois, residents may cancel mattress transactions within 3 business days for door-to-door sales, gym memberships, and campground memberships.
In most cases, regardless of how a mattress retailer establishes its own return policy, the conditions of such a policy must be prominently displayed at the place of purchase and respective websites for it to be considered valid.
Below are summaries of state laws governing refunds of mattress retail sales items:
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Returning A Mattress Bought In Store
No matter how uncomfortable it is, if a mattress bought in a physical shop is not actually faulty or damaged, you can only return it if the retailer has a returns policy which isn’t a legal requirement.
Fortunately, many retailers do provide a goodwill returns policy, details of which will be on the retailers website and perhaps also on your receipt. But even that doesnt necessarily make returning a mattress easy.
Some shops will only offer an exchange or store credit, rather than a full refund. Most high street retailers will only accept returns if the mattress is unused, so it will need to be in perfect condition, undamaged and in its original packaging. That means you won’t be able to change your mind once you’ve slept on it.
If you think you might want to return it, carefully read the terms and conditions for the retailers returns policy before you order it.
Use our list of Best Buy mattresses to reduce the risk of ordering a dud. Create a shortlist of supportive and long-lasting mattresses and try them out thoroughly in the shop before you buy, if you possibly can. Lie on each one for at least 10 minutes in the position youd normally sleep in.
Did Sleepy’s Go Out Of Business
Sleepy’sSleepy’sSleepy’s
The reason why Sleepy’s has become Mattress Firm is due to a shift in ownership. Mattress Firm recently acquired Sleepy’s for apparently $700 million +/-.
Additionally, is Sleepy’s the same as Mattress Firm? Mattress Firm Holding Corp. Inc. has acquired competitor Sleepy’s from its corporate owner, HMK Mattress Holdings LLC for a reported $780 million. The acquisition gives Houston-based Mattress Firm more than 3,500 stores nationwide. You can learn more and find locations at www.mattressfirm.com.
Simply so, did mattress firm go out of business?
Mattress Firm has filed for bankruptcy and is closing hundreds of stores. On Friday morning, the mattress-store chain said it would be closing up to 700 stores across the United States. 209 of those stores will close immediately.
Who bought sleepy’s?
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Ikea Mattress Return Policy
Good news: you dont need to disassemble your IKEA mattress to return itbut thats only because you didnt need to assemble it at all. If you dont love a mattress you purchased from IKEA, youll be happy to hear the IKEA mattress return policy is as generous as the rest of their returns. You have two options for returning your mattress to IKEA:
In both cases, youll need to ensure the mattress is clean and free of stains and damage for a successful return. Youll also need to provide a valid photo ID when you bring it in for a return, one that matches the name on the card used for the original payment. Unless you choose the exchange option, youll be refunded to the original form of payment. It is up to you to bring your mattress to the store, so get some help returning your mattress with Dolly.
Donotpay Has A Nifty Feature That Helps You Return Your Products To Other Companies
How often does it happen that you want to return faulty products but dont want to bother with lengthy return procedures? We can help you submit a return request from the comfort of your home, and we offer a free shipping label so you can save some money youd otherwise spend on pricey shipping charges. and follow these steps to return your items with no fuss:
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Furniture Return Request Process
Return Request FormRefusal of Delivery Damage PolicyFront Door Delivery/Curbside
White Glove Delivery
Our Linens Guarantee/Return Policy
Delivery And Mattress Collection
As soon as tomorrow! Order any next-day mattress before 4pm, and you can get it on the very next working day – or on a day of your choice.
In exceptionally busy periods, we may not always be able to guarantee next-day delivery. If, in the unlikely event this happens, we will let you know.
Occasionally, you’ll need to order some products a little earlier than 4pm for next-day delivery. Please check individual products for details.
Unfortunately, we can’t deliver next-day to a small number of postcodes. For a full list, please visit our delivery page.
You may have to wait a little longer to receive it. Check the specific product information for delivery details. We’ll get in touch to arrange delivery as soon as your item is ready.
Our standard delivery service to your front door is free!
Our two-man delivery service to the room of your choice costs £20 but in many cases, it’s applied automatically – free of charge.
We do ask for a contribution from a very small number of postcodes, so that we can continue to provide a competitive price.
For more information, please visit our delivery page.
We’ll deliver between 7am-8pm. This applies to all items.
You won’t have to wait in all day though – you’ll get a two-hour delivery time slot the evening before your delivery!
We’ll send you a text the evening before with your two-hour delivery time slot for the next day. We’ll also call you on the day to tell you we’re on our way!
It depends on the delivery service you’ve requested.
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