Does Mattress Firm Provide Exchanges On Its Products
You can exchange your Mattress Firms product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
The special order sizes including for mattresses and foundations are not eligible for exchange or return.
You can not exchange twice at Mattress Firm.
How To Make Your Bed Comfortable
Have you ever had one of those days where you long for the moment that you can get home, crawl under the blankets, and relax? Pure heaven, right?
Ive found that one of the easiest ways to ensure that my bed is the most comfortable space in the house is through a special layering technique. Each part of is a delightful sensation of softness and luxury.
Here are my top four go-tos for a comfortable night of sleep:
Mattress Firm Return Policy
Mattress Firm offers a 120-night trial on all their mattresses. They do require you to sleep on your mattress for at least 21 days before attempting to exchange or return itâwhat they call an “adjustment period.” After those first 21 nights, if you’re not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase.
If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price less a 10% restocking fee. You’re also subject to a $99.99 return delivery fee.
If you want to return your mattress, you’re refunded the original purchase amount less a 20% restocking fee. You’re subject to a $99.99 return delivery fee.
Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial.
All sales are final and not eligible for exchange or return on the following items:
- Warranty exchanges
- All special order sizes
Also Check: My Pillow Topper Mattress
Mattress Was Scheduled For Multiple Deliveries But Never Came
Couch and now want to charge me extra fee to return the product i didnt order. Contact a consumer lawyer in your area. Also, if you paid using a credit card, you can attempt to dispute the charge, but i recommend . 3 years with a minimum purchase of . I ordered a memory foam sleeper sofa mattress online from mattress firm and paid $170 for it. Leave a review and share your experience with the bbb and mattress firm. With the wide range of mattresses that we carry, the best mattress for you is one that accommodates to your individual and specific requirements. On the 4th missed delivery i cancelled order. You can cancel your order up to 48 hours prior to delivery by . It arrived, and i followed the directions, . Mattress firm, save money sleep happy. To get the refund back was a nightmare. Sleepys stores were slowly rebranded as mattress firm throughout 2016,.
To get the refund back was a nightmare. With the wide range of mattresses that we carry, the best mattress for you is one that accommodates to your individual and specific requirements. You can cancel your order up to 48 hours prior to delivery by . Mattress firm, save money sleep happy. The company wont accept a return .
What To Expect Before And During Your Mattress Delivery
The 3-hour delivery window can only be assigned to you by the delivery services team. If we fail to deliver within the assigned time period, you will be refunded your paid delivery fee. However, if youre not home on the scheduled delivery day, you will be charged for a second delivery attempt. While we will try to provide a shorter, convenient delivery window, you may ultimately be obligated to be home the entire date of delivery.
A responsible person, 18 years of age or older, must be home during the delivery to sign the release/delivery documents.
A few things to keep in mind about White Glove Delivery:
- All requests of the White Glove Delivery personnel must be made during the delivery
- White Glove Delivery personnel are only allowed to remove old mattresses and foundations/box springs they cannot remove bed frames, headboards, or any other furniture. **Please note that we cannot remove stained mattresses due to the potential bio-hazard risk to our delivery teams.
- They cannot move furniture to other rooms in your house, nor can they assemble furniture not purchased at Mattress Warehouse
- White Glove Delivery personnel cannot return to your home after delivery is complete
Small parcels, including pillows, sheets, mattress protectors, and other small sleep and bed accessories, will ship via FedEx or UPS. Signatures are not required. The delivering carrier and available shipping methods may vary depending on the destination.
Don’t Miss: Purple Mattress In A Bag
Can You Negotiate At Mattress Firm
With Lehrman told HuffPost you can actually have a go at negotiating the asking price of a mattress down by as much as
Get this
Nearly 50 per cent in some cases.
And if you go to one of those large mattress retailers such as Mattress Giant or Mattress Firm, the chances are you can negotiate on everything.
Now, how good is that!
Mattress Firm Return Policy Review
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America’s largest speciality mattress retailer with over 2,500 locations. Visit Mattress Firm in-store or online to find your next mattress, today!
You May Like: Wyoming King Bed Sheets
Mattress Firm Return Policy + Easy Exchange & Refund Policy
You can easily shop for various products at Mattress Firm. If you are not comfortable with a product and want to return it? Here you can get the relevant return and refund information. The Mattress Firm return policy is a piece of cake to understand.
Mattress Firm is an American mattress store chain, which has over 3600 store locations in 48 US states. Mattress Firm carries mattresses, beds, pillows at the best price. The company has most of Americas top-rated brands including Sealy, Tempur-Pedic, Purple, and Serta, and robust.
You Dont Have To Waste Time In Endless Lines
Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You wont have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Recommended Reading: Do You Need A Box Spring With A Casper Mattress
Ikea Mattress Return Policy
Good news: you dont need to disassemble your IKEA mattress to return itbut thats only because you didnt need to assemble it at all. If you dont love a mattress you purchased from IKEA, youll be happy to hear the IKEA mattress return policy is as generous as the rest of their returns. You have two options for returning your mattress to IKEA:
In both cases, youll need to ensure the mattress is clean and free of stains and damage for a successful return. Youll also need to provide a valid photo ID when you bring it in for a return, one that matches the name on the card used for the original payment. Unless you choose the exchange option, youll be refunded to the original form of payment. It is up to you to bring your mattress to the store, so get some help returning your mattress with Dolly.
Stained Unsanitary Or Damaged Mattress Firm Mattresses
Mattress Firm is unable to exchange or refund stained, unsanitary, or damaged mattresses under the 120 Night Sleep Trial. Thats why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 120 Night Sleep Trial.
Please note that our 120 Night Sleep Trial is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies. See a store associate or contact one of our live chat customer service representatives on our website for more details.
Recommended Reading: How Long For Casper Mattress To Inflate
Returned Mattress Laws And Refunds
Synopsis: Nearly every consumer has returned a purchased mattress for an exchange, refund, or store credit at least once. Usually, the experience is quite normal, although sometimes mattress returns dont always go the way wed like them to. But while mattress retailers arent required to accept returns , certain laws establish the disclosure of return and refund policies in the U.S.
Mattress Returns Arent Always Allowed
While the vast majority of mattress retailers offer an exchange/return policy, a few offer a very short period or none at all. Such retailers are often furniture stores not dedicated mattress stores. Furthermore, adjustable bed base brands also do not typically offer home sleep trials, and many even prohibit returns.
Read Also: What To Do With Purple Mattress Bag
Also If You Paid Using A Credit Card You Can Attempt To Dispute The Charge But I Recommend
You can cancel your order up to 48 hours prior to delivery by . Sleepys stores were slowly rebranded as mattress firm throughout 2016,. Mattress was scheduled for multiple deliveries but never came. The company wont accept a return . To get the refund back was a nightmare. Also, if you paid using a credit card, you can attempt to dispute the charge, but i recommend . You may exchange or return your mattress after 21 days of the initial purchase date and . On the 4th missed delivery i cancelled order. I ordered a memory foam sleeper sofa mattress online from mattress firm and paid $170 for it. It arrived, and i followed the directions, . To access information about your account, order history, warranty, and much more along with important updates. Couch and now want to charge me extra fee to return the product i didnt order. Leave a review and share your experience with the bbb and mattress firm.
Leave a review and share your experience with the bbb and mattress firm. With the wide range of mattresses that we carry, the best mattress for you is one that accommodates to your individual and specific requirements. Couch and now want to charge me extra fee to return the product i didnt order. To get the refund back was a nightmare. You may exchange or return your mattress after 21 days of the initial purchase date and .
Dont Miss: How Long Before I Can Sleep On My Dreamcloud Mattress
Mattress Firm Wants To Charge Me $99 + 10% Restocking Fee For Defective Mattress I Want To Return
I purchased a mattress through my local Mattress Firm. The mattress had a rip on it, and the delivery guys told me the mattress was a factory mattress . They told me to take a picture of the rip, so I did, and they did too.
The mattress is also off by a few inches for a standard full. There’s something definitely wrong with it, and it doesn’t feel anything like it did at the store.
I called them up, and they said it’s not a factory mattress. They told me I could exchange it for free.
I’ve decided I don’t want the mattress anymore and don’t want to do business with MF anymore. I called up my sales guy, and he said they would charge me $99 delivery fee + 10% restocking fee. I said that was unfair since it’s a defective mattress. He told me that these are the rules…
I think this is ridiculous. Does anyone have experience returning a defective mattress and getting charged for it?
Also Check: Wyoming King Sheets
Where Does Your Unwanted Mattress Go
If youve have recently bought a mattress from a reputable vendor, you can rest assured that it is new unless otherwise clearly indicted. If you are unsatisfied with your mattress and want to return it, you dont have to feel bad about cluttering up landfills with practically new mattresses.
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters. When donations are not allowed, the discarded mattresses are disassembled and cut up for other products like carpet padding, roofing material, or gymnastic mat foam inserts.
Some states do allow reselling pre-owned mattresses after theyve been cleaned and/or refurbished and relabeled. In fact, according to the Federal Trade Commission, as long as mattresses meet certain labeling and processing requirements, used mattresses can be resold. These mattresses are often sold as clearance items, or in Scuff and Tear sales. So, if youre getting a clearance price for your mattress, you might actually be buying a pre-owned mattress.
Unfortunately, if youre looking for a bargain, you may not be able to tell if your mattress has been broken-in already by someone else until its too late.
Returned Your Faulty Item Discover Other Nifty Donotpay Products
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing themDoNotPay can do it all.
Do you think youre eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!
Also Check: Texas King Bed Vs California King
Try Any Mattress For Free In Your Own Home With Free Delivery And Returns
It can be very hard to know how youll like a new mattress just from trying it in the local store for a few minutes and it can often take up to a month to fully adjust to it. Therefore, make sure you can return your new mattress after giving it a try at home for at least 30 nights. And make sure you get a 100% risk-free, no-hassle return policy.
Be also aware that while some mattress retailers allow exchanges for free, most charge a $80-$500 restocking/exchange / re-delivery fee.
Most mattress retailers require that you keep your mattress for at least 30 days, before you are eligible to return it.
While online mattress retailers may tend to have more generous return policies, getting the mattress back to them can be a hassle.
What Are The Mattress Firm Shipping Options
Once youve found your perfect mattress, you can choose between three types of delivery service at Mattress Firm:
- Curbside: The Mattress Firm team will package and ship your item to your curb for you to unpack and install yourself.
- White-Glove*: The team will not only deliver your items to your door but theyll also assist you with setting up your new Mattress Firm purchase.
- Red Carpet*: Choose the Mattress Firm Red Carpet shipping service and have your items delivered within a 3-4 hour window. Theyll also set up your purchases for you inside your home, so you can enter the state of relaxation Mattress Firm is known for sooner than ever.
*Please note, White Glove and Red Carpet shipping options are only available for selected items.
Recommended Reading: What Does Purple Do With Returned Mattresses
Does A Hard Bed Cause Back Pain
Beds that are too hard or too soft can both cause back pain. In the case of one that is too firm, youll find that itll push on your pressure points and cause misalignment. One way to tell if your mattress is too hard is if your arm falls asleep even though youre not putting much weight on it.
Get More Info: Is Your Mattress Causing You Back Pain?
