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How To Return A Mattress To Wayfair

You Have 30 Days To Return A Wayfair Item Following Its Delivery Date

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This comes with only a few exceptions. If you bought something over the November December holidays, then youll have until Jan. 31 to return the item. Other exceptions:

  • Gifts from a wedding registry can be returned up to 90 days following the event.
  • Mattresses can be returned up to 100 days after delivery.

The catch? Well

How Much Does It Cost To Return Something To Wayfair

One of the concerns you may have when trying to return something to any retailer is what it might cost you. Youve already had to wait on your plans to start setting up your home office, and you wouldnt want to spend more money on returning something you dont need.

Wayfair doesnt charge return fees for products that you want to return and offers both full refund and store credit options. Shipping fees for the original order and any assembly services you may have purchased are non-refundable. Wayfair also charges shipping fees for returns, and usually discounts the value from the refund.

Wayfair charges you shipping return fees depending on how big or small the product youre returning is.

Returning A Bensons For Beds Mattress

Before buying in store, check to see if the mattress you want is part of the 40-night sleep trial or not.

For store orders: If you don’t find your new bed comfortable after sleeping on it for 40 nights the Bensons for Beds website states that you can exchange it as long as you have used a mattress protector, but charges will apply and you’ll need too contact Customer Services for further information. But it doesn’t offer returns for any other products.

You’ll need to get the mattress back into its original packaging, if you still have it. If not, you’ll have to package the mattress in a suitable way so it’s not damaged in transit on the way back.

If you order online, you can cancel at any time up to 14 days from having received it, provided it hasn’t been used, as explained above. So you may want to try out a few in store and then order online.

The 40-night comfort guarantee states that you must sleep on the mattress for a minimum of 40 nights up to a maximum of 56 nights. You need to be able to provide proof of purchase and have used a mattress protector. Bensons will allow you to exchange the product for another one, but a 10% charge of the original beds value applies, and if the replacement is more expensive you’ll have to pay the difference. You wont receive any refund if the replacement is cheaper than the original. Only one exchange per order is permitted.

Find out how Which? members rate Bensons for Beds mattresses.

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How Do I Return Something To Wayfair

The last thing you want is to return something you bought from Wayfair. Their products can be the perfect fit for your home. You forfeit a product you had chosen and also pay the unnecessary return shipping costs.

Before returning anything to a Wayfair seller, it is important that you understand Wayfair’s return policy. Since you have to pay for the return shipping cost, it may be a good idea to search for competitive price quotes from different couriers.

Wayfair return policy

Wayfair’s return policy clearly states that a customer can return a package within 30 days of receiving it if it does not meet your standards. However, the package needs to be returned in its original condition and packaging for it to be accepted.

There are a few items whose return Wayfair will not accept. These items include clearance items, gift cards, personalized items, bundled products sold at discount rates, items that have already been assembled and goods marked ‘non-returnable’ on the sale page.

You can return a bundle of discounted items if they are in their entirety. You can also return damaged and defective products to Wayfair.


Wayfair does have special return policies for some items and special purchases such as:


All mattresses from Wayfair have a 100 day free trial period. If you still do not like the mattress after 100 days, then you can return it for a refund or a replacement. You can only return one mattress per order.

Large Appliances

Wedding registry policy

Are There Any Exceptions To The 30 Days

Wayfair Sleep 12"  Medium Gel Infused Memory Foam Mattress ...

Yes, glad you asked.

The following products have a different number of return days allowed.

Mattresses The Wayfair mattress return policy gives you 100 nights to test out your new mattress before deciding if its for you.

If you dont like the mattress, you can arrange for a free return or exchange. BUT, you can only do this ONE TIME per order.

Wedding Registry Gifts You have until 90 days after the wedding to make an exchange for store credit.

To start a return you need to contact a Wayfair Registry Specialist and have your registry order number handy.

Large Appliances You get the same 30 days but only if the appliance has NOT been installed.

Because of this, Wayfair strongly recommends checking the box for damage, make sure the box contains the correct product, and carefully open the packaging to inspect the appliance.

If there is damage, or you got the wrong appliance, DO NOT accept the delivery.

Make the delivery person return it to Wayfair and call them ASAP at 1- 263-8325 to let them know about the issue.

Bottom line: Once the appliance is installed it CANNOT be returned.

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Why Does Gethuman Write How

GetHuman has been working for over 10 years on sourcing information about big organizations like Wayfair in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Something to Wayfair? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Before You Shop Beware: Some Wayfair Products Cant Be Returned

Wayfairs return policy is designed so that you need to think about returning an item before you even buy it.

Luckily, I bought my lantern at full price, as Wayfair straight up wont allow items bought on clearance or through Wayfairs Open Box to be returned. If you personalized an item, know that doing so will disqualify you from ever returning it.

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Ikea Mattress Return Policy

Good news: you dont need to disassemble your IKEA mattress to return itbut thats only because you didnt need to assemble it at all. If you dont love a mattress you purchased from IKEA, youll be happy to hear the IKEA mattress return policy is as generous as the rest of their returns. You have two options for returning your mattress to IKEA:

  • Exchange it for another mattress within 365 days of purchase.
  • Return it for a full refund within 365 days of purchase.
  • In both cases, youll need to ensure the mattress is clean and free of stains and damage for a successful return. Youll also need to provide a valid photo ID when you bring it in for a return, one that matches the name on the card used for the original payment. Unless you choose the exchange option, youll be refunded to the original form of payment. It is up to you to bring your mattress to the store, so get some help returning your mattress with Dolly.

    Have Wayfair Glory Prices Dropped

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    Wayfair will no longer offer price adjustments starting in September 2019, according to the companys customer service representatives. Wayfair offered previous price adjustments within seven days of purchase for items that received a discount after purchase or when the customer found a coupon code that could have been used on an item.

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    Do All Mattress Companies Allow Returns

    The vast majority will allow returns, but there are still some that dont. The companies that do allow them will be very clear about their policies directly on their websites. If youre purchasing from a physical store, make sure you ask in advance, so youre not stuck with something you dont want.

    At the time of this article being published 89% of mattress retailers accepted returns, while only 11% did not.

    Costco Mattress Return Policy

    Can you return a mattress to Costco? In short, yes. Youll just have to get it to a Costco returns counter at your local Costco store. Unlike some other retailers, they wont send a team out to your home to collect it, so youre on your own to get it there.

    Thankfully, Dolly can help. You can book a Dolly to bring your mattress back to Costco so you can skip tying it to the roof of your car or shoving it in your backseat. Dolly will connect you with a local truck driver whos ready to help, and you can even ride along with them to Costco to make the return fast and easy.

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    Can You Return Assembled Items To Wayfair

    Wayfair is one of those retailers that delivers its products to your doorstep in different packages to assemble yourself at home.

    While Wayfair makes it easy for you to return any items you want, the store does not let you return products that are already assembled by customers or by a professional crew. Wayfair has little value for the product once it is returned to them assembled in its final form.

    So pretty much, you need to be absolutely sure that you want to keep your furniture piece before you start assembling it as once youve assembled it, you wont be able to return it anymore. You could disassemble the product, pack it up and return it, but that could prove to be a hassle for some.

    Does Wayfair Offer Free Returns

    Wayfair Sleep 10"  Plush Euro Top Innerspring Mattress ...

    Another disadvantage of dealing with the Wayfair returns policy is the return shipping cost you must pay. The merchant never offers to pay it in your stead unless the mistake you report is their fault, but this rarely happens. The Wayfair return shipping cost will be deducted from your refund amount once the return process ends.

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    Mattress Firm Return Policy

    Mattress Firms return policy asks that you do one thing before returning a mattress: give it an honest try. You wont be able to exchange or return a mattress from Mattress Firm within the first 21 nights of purchasing it so you can give your body time to adjust.

    After that, youre allowed to exchange your Mattress Firm mattress once, but will need to pay for it. An $80-$100 delivery fee will be charged, and you wont get back the full price of the mattress. Youll lose 10% due to a restocking fee. The remaining amount will be used to exchange for a new mattress.

    If you choose to return your mattress, youll also pay $80-$100 for delivery. Youll get your money back, minus a restocking fee of 20% of the original mattress price.

    Wayfair Return Policy Guide

    The period for return 30 days

    You can place a return for almost all of their products except:

    • Clearance items
    • Gift cards
    • Personalized items
    • Bundled items at discounted rates , though you can return the entire bundle
    • Items that you have already assembled
    • Items marked Non-Returnable

    If any of the products mentioned above are found to be damaged or defective, these exceptions would not apply. Then you call their customer service number 958-1072 to resolve your issue.

    Read Also: Purple Mattress Financing

    Sears Mattress Return Policy

    The Sears mattress return policy is similar to many of the other department store mattress return policies. In case of damage, you have three days to contact Sears. But if youre just interested in a return or exchange, you have 180 days to test the bed out and decide if its right for you. Like Nectar and others, they require 30 days on the mattress before returning to ensure youve given it a solid try.

    Keep in mind that Sears does have a restocking fee of 15% for returned mattresses, so thats 15% of your purchase price that you wont see again. And for display mattresses that are purchased, no returns are permitted, as theyre purchased as is.

    Wayfair Returns And Exchange

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    Return Shipping

    The customer has to borne the costs of shipping the returns which, will be deducted from the refund amount.

    For UPS or FedEx delivery: You need to drop the package to a nearby drop-off location. Shipping label should be attached to the package.

    For delivery via special carrier: Follow the same steps above. The delivery agent will coordinate with you to pick up the item according to your convenience.

    Cancelling Returns

    You can also cancel your return request from My Orders.


    In case you are not happy with the color, size, or product altogether, you can easily place an order for an exchange.

    • Before returning the product: You can order exchange for the item before even placing the return request. Your account will be credited as soon as they receive the item.
    • After the return: Same steps need to be followed as in a regular return.

    Note: Return shipping costs will automatically be deducted from the refund amount.

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    Can I Return A Mattress To Wayfair

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    Regarding this, does Wayfair pay for return shipping?

    If you decide to return and want to get cash back, the return shipping cost will be deducted from your refund. If you return and item and request shop credit, however, return shipping is FREE! Now that you know how easy it is to return items to Wayfair, you can feel comfortable getting your shop on!

    One may also ask, can you return a mattress if you don’t like it? If you don’t open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you‘ll need to wait 30 days after delivery before you can do either. You‘re also able to exchange your mattress once in the 365 day period.

    In this way, what is the return policy for Wayfair?

    If it’s not the right fit, we’ll help you get it sorted and have you on your way. You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

    Can wayfair items be returned to Walmart?

    No, Wayfair online purchases cannot be returned to Walmart stores. Wayfair returns must be shipped back in their original condition and packaging within 30 days of delivery. For more on Wayfair’s return policy, see below.

    How to return an item to Wayfair

  • Visit the My Orders section of your Wayfair account.
  • An option to return will show under each item in your list of orders.
  • Are There Wayfair Items That Are Non

    Yes, Wayfair return policy lists some items that will not be accepted back.

    Here is the list:

  • Items marked Non-Returnable
  • Open box products.
  • However, in case the return is due to damaged or defected goods that were sent to you, the above exceptions do not apply.

    In this case, the customers service will work together with you to find an acceptable solution for the problem.

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    How Many Return Days Does Wayfair Allow

    30 days.

    If youre unsatisfied for any reason with your Wayfair purchase, you get 30 days from the date of delivery to make a return.

    While 30 days is a decent amount of time, its not as good as some stores which allow 60, 90, or even 120 return days.

    This means get the item out of the box shortly after you get it and make sure its what you want and meets your standards in terms of quality and value.

    Why Did Gethuman Write How Do I Return Something To Wayfair

    Sealy 12"  Medium Hybrid Mattress &  Reviews

    After thousands of Wayfair customers came to GetHuman in search of an answer to this problem , we decided it was time to publish instructions. So we put together How Do I Return Something to Wayfair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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    To Set Up A Return To Wayfair:

    • Visit the My Orders section of your Wayfair account
    • An option to return will show under each item in your list of orders. You can process the return from there.
    • Select your refund method refund to Store Credit or original payment method .
    • Arrange shipping for items delivered via UPS or FedEx, Wayfair will provide a return shipping label that you can print at home and help you find a shipping center or drop-off location nearby. Courier collections can be arranged for an additional charge.

    For full instructions follow the Wayfair online returns process.


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