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What Is The Warranty On A Tempurpedic Mattress

Can I Cut My Tempur

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While some high-density memory foam products can be cut, it is not recommended to cut your Tempur-Pedic mattress. Doing so will void the warranty. Each memory foam mattress is designed with specifications for particular sizes and models.

Be sure to explore all Tempur-Pedic mattress models and sizes before making an investment in your new mattress.

Can You Flip A Tempurpedic Mattress

A lot of consumers enjoy double-sided beds. These kinds of beds are known for their durability, as you can keep flipping them over every six months to help protect against sagging and indentations.

Unfortunately, TempurPedic mattresses aren’t double-sided or flippable. To put it differently, the beds are made for you to sleep on one particular side, not both.

What Does A Warranty Not Cover

Mattress warranties are not in place to cover comfort issues. However, most mattresses come with a sleep trial period, which is the time to decide if a mattress is a right fit for you. After the sleep trial is up, if your mattress feels lumpy, doesnt support you properly, or causes pressure to your body, you may be out of luck as far as a refund or free replacement goes.

Think of warranties only to cover structural problems. Warranties do not cover damages that the customer caused. Some examples include your dog ripping a hole in the side of the bed, red wine spilled on the bed, the edges tearing when moving, etc. We mentioned sagging as something many warranties do cover, however, only if the indentation is a certain depth. If not, it is attributed to normal wear and tear. This is a popular term used in warranty coverage and is one that does not have a concrete definition in many cases.

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What Exactly Is Tempurpedic Foam

Tempurpedic is a brand of mattress that claims to be the only true memory foam mattress on the market. But the truth is, ALL foam mattresses are Tempurpedic, they just cant use the brand name . Tempurpedics claim to fame is using NASA-inspired technology, which distinctly molds to the body for a more comfortable and pain relieving sleep. And although many alternate-brand products also use NASA-inspired technology, Tempurpedics aggressive advertising campaigns have dominated the market for many years. Tempurpedic first emerged in the early 1990s. They became known by their use of viscoelastic polyurethane foam. The Polyurethane Foam Association says, viscoelastic foam is typified by its slow recovery after compression. When a weighted object is positioned on viscoelastic foam, the foam progressively conforms to the shape of the object, and after the weight is removed, the foam slowly reassumes its initial shape. Due to this gradual recovery, viscoelastic foam also can be described as slow recovery foam. This type of foam has revolutionized the mattress industry and was first discovered by the company Tempurpedic.

What Happens To Returned Tempur

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Tempur-Pedic offers a generous return policy, allowing customers to try out the mattress for up to 90 days. If you are unhappy with your mattress during this period, you can return the mattress for a full refund. Mattress pickup can be arranged through the Tempur company, and shipping charges may apply.

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Base Onlyyears 1 Through 15 Warranty

Notwithstanding the above, Tempur-Pedic extends a 15 Year Warranty on the Base itself used in this product. Specifically, Tempur-Pedic warrants that for a full 15 years, any defect in the workmanship or the materials used in the Base itself shall be covered. The 15 year time span will be dated from the commencement of this Warranty. For purposes of this 15 Year Warranty, the Base consists of the wooden and metal structure of the Foundation and specifically excludes its cover, decking and legs, actuator lift motors, control box, remote controls, power supply, and any power supply cords. Return of the Base should it need to be replaced, is not required.

A proper bed frame must provide sturdy support for both the mattress and foundation. Tempur-Pedic highly recommends either:

  • leg accessories designed for TEMPUR-Up Foundation
  • a 3 bed beam support system , OR
  • a support system of similar quality that is designed specifically to give slatted style bed frames additional structural support. For slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for that particular slatted style frame.

Failure to have a proper bed frame may invalidate the Warranty.

Tempurpedic Mattress Warranty Analysis

The warranties mattress companies offer can sometimes be a dead tell for how long they expect their products to last. In TempurPedics case, they offer a 10-year full replacement limited warranty.

A 10 year warranty is pretty standard in the mattress industry. Thats what most companies offer. There are only a handful of brands that actually go above and beyond the 10 year period. For example, Nest Bedding and Layla are two companies that back their mattresses with lifetime warranties.

For the most part, the TempurPedic warranty is pretty straightforward and normal. It essentially covers any manufacturing defects for a 10 year period. For example, the warranty covers indentations more than 0.75, cracks and splits in the foam and defects related to the zipper. The warranty does not cover physical abuse such as burns, cuts, liquid stains or damage stemming from the use of improper bed frames. We recommend you check out all the details related to the warranty on the companys official website.

The company also recommends you keep proof of purchase documents in a safe place. That way, you wont run into any issues in the event you want to make a claim.

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Mattress Warranty Vs Sleep Trial: Whats The Difference

It should be noted that a warranty is not the same as a sleep trial. Sleep trials are trial periods during which you can try out a mattress to determine whether its suits your personal preferences, feels comfortable, promotes good sleep, and so on. If you dont like the mattress and youre still within the window of the sleep trial, then you should be able to obtain a refund.

In contrast, warranties cover you in the event that a mattress has a defect. Provided you dont do anything to void the warranty, it should last significantly longer than the sleep trial. The warranty does not cover you if you decide you simply dont like your mattress after the sleep trial has ended.

How To File A Mattress Warranty Claim

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If youve discovered a mattress defect and decide to file a claim, there are a few steps to follow. First, read over your warranty agreement. Look at the section that discusses whats covered and make sure your issue is on the list. The agreement may also outline how to file a claim.

You will likely need to document the mattress issue with pictures or a written description. Contact the retailer where you purchased the mattress and explain the issue. The retailer may instruct you to contact the manufacturer directly. Some companies accept warranty claims via email, while others may require you to mail in proof of the defect. Sending the manufacturer pictures and a written description via certified mail with a return receipt provides you with documentation that they received your letter.

Often, the manufacturer will follow up with you and outline any next steps, including how to file official warranty claim paperwork. If the issue is not resolved in a reasonable amount of time, you can contact the Federal Trade Commission for assistance.

During the claims process, you will need to provide information about the mattress defect. This may require measurements or other types of documentation. Some manufacturers will require an inspector to come out and document the defect.

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Who Can Offer Me Tempurpedic Mattress Warranty Cover

We have already mentioned that you must have purchased your mattress from Tempur-Pedic themselves or from a recognized and authorized dealer. Mattresses bought second hand on e-bay, Craigs list, or from an ad on your notice board at work will not come with a warranty. The warranty only belongs to the original owner. It also only belongs to an owner who has bought the bed from a recognized supplier.

What If I Am A Customer Located Outside Of The Us

Crib mattress warranties are only valid for the country in which they are purchased. Kolcraft may not ship replacement products to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft will provide appropriate distributor information and replacements may only be offered through your local distributor.

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How To Claim A Tempur

Filing a claim by yourself can take a lot of time and energy, and companies often dont honor warranties. Thats why DoNotPay can help you file any warranty claim you need in a matter of minutes. Our app will do the majority of the work after you supply the needed information.

To file your Tempur-Pedic warranty claim, here is what you need to do:

  • Open DoNotPay in your web browser
  • Look for the Claim Warranty section
  • Select Warranty on a Purchased Product
  • Type in Tempur-Pedic as the company you want to claim the warranty from
  • Enter the necessary details about your issue and purchase
  • Click on Submit My Claim
  • Our app will submit the claim to the company for you. You can expect to hear from the company after that. Even if you dont know the information included in the warranty, we can file a claim with arguments based on applicable warranty laws.

    DoNotPay can also help you with car and home warranty claims. If you need an extended warranty for a used car, we can assist you there too.

    If A Warranty Problem Occurs


    If a defect occurs during the warranty period , Tempur Sealy will repair or replace the defective mattress and / or foundation within a reasonable period of time.

    In order for this limited warranty to be valid, your property must:

  • Be the original purchaser.
  • Provide the law tag label from the defective product.
  • If identical materials are not available at the time of product service, Tempur Sealy reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. Youll be responsible for transportation costs of the product to and from the store or factory, as applicable.

    Your warranty does not cover products found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials.

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    Warranty Lengths And Mattress Lifespans

    Most mattress warranty timelines are somewhere between 10 to 20 years. However, the warranty length is not equal to the mattresss lifespan. Most mattress lifespans are shorter than the warranty period by a year or more. Depending on your warranty, you can expect the following lifespans for your mattress:

    • 5-year warranty: 4-year lifespan
    • 20-year warranty: 8-year lifespan

    Tempurpedic Mattress Warranty Diagnosis

    The warranties mattress brands offer can sometimes be a dead tell for how long they expect their products to last. In TempurPedic’s case, they provide a 10-yearcomplete replacement limited warranty.

    For the most part, the TempurPedic warranty is relatively straightforward as well as normal. It covers any manufacturing defects for ten years.

    For instance, the warranty covers indentations over 0.75 cracks and splits in the memory, and flaws associated with the zipper.

    The warranty doesn’t cover physical abuse such as liquid stains, cuts, burns, or damage stemming from the use of improper bed frames. We suggest that you check out all of the details associated with the guarantee on the firm’s official site.

    The company also urges you to keep proof of purchase documents in a safe location. This way, you won’t encounter any issues if you would like to submit a claim.

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    What If My Tempurpedic Bed No Longer Feels Comfortable

    Other things that you cant expect to be covered by warranty are the natural softening of a bed that occurs with wear. This is not the same as a spring failure that can be measured and is usually covered. If your bed softens up a bit, that is just natural use!

    Also not covered is the situation where you no longer find your bed to be comfortable. As Tempur-Pedic offers a generous trial period, you can decide at an early stage if your mattress is to your liking. A few years down the line, if it no longer suits you well, that isnt covered.

    What Factors Can Void A Mattress Warranty

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    Certain factors may void the mattress warranty. Avoiding these things ensures that your mattress remains covered for the length of the warranty.

    Properly caring for your mattress will help to preserve the warranty coverage. This includes flipping or rotating your mattress according to the warrantys specifications. Some mattresses require regular rotation and flipping so that the mattress layers wear evenly. Other mattresses should not be flipped, due to the construction of the comfort layers and support core. Read the manufacturers recommendations and the warrantys guidelines to ensure proper care.

    Many warranties will require that customers provide a supportive foundation for the mattress. This may be a box spring, platform bed, or other type of base. Following the specifications provided by the mattress company will ensure that the mattress is properly supported and eligible for coverage.

    Causing any kind of liquid damage to a mattress often voids its warranty. Fluids can sometimes cause mattress materials to prematurely degrade. A mattress protector can be used to prevent this type of damage.

    Changing ownership of the mattress can also end warranty coverage. Warranties are typically only issued to the original purchaser of the mattress.

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    What Is The Lifespan Of A Mattress

    So how long does a Tempur-Pedic mattress last?

    Most mattresses are intended to be used for about 710 years. Beyond this point, a mattress may develop mold, mildew, bacteria, or start to sag or leave a body impression when not in use.

    Keep in mind that higher-quality mattresses that are well cared for can last longer than the average lifespan. For example, Tempur-Pedic mattresses covered with a Tempur mattress cover and properly maintained may last for up to 15 years or more.

    Removal Of The Law Tag

    Every mattress comes with a small tag attached to it called a law tag and it typically says, Do Not Remove This Tag Under The Penalty Of Law. Of course, you can remove the tag without legal repercussions, but its proof of purchase for mattress manufacturers, so removing it voids your warranty immediately.

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    Can I Use A Tempur

    Tempur-Pedic mattresses are designed to be supported on a solid platform bed or base and do not require a traditional box spring. You should also use a solid platform rather than ones with slats for even support and long-term durability.

    For the most effective platform for your mattress, use a Tempur-Pedic base or foundation.

    How Do I Get A Deal On A Tempur


    It is possible to get a deal on a Tempur-Pedic mattress if you wait for a sale or special Tempur program. For example, TEMPUR-ME is a program that grants you 30% off the purchase of sheets and pillows, along with other free accessories to accompany your mattress purchase. You might also be able to get a discount by financing your mattress.

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    Use The Right Foundation

    Different mattresses require different types of foundations, so its important to research your specific mattress in order to determine the right foundation. This is very important, because some mattress warranties are voided when owners dont use the right type of foundation.

    The most common forms of mattress support are:

    • Platform beds, which are pieces of furniture that include a frame, headboard, and footboard with a layer of wooden slats running across the bottom
    • Box springs, which are wooden frames outfitted with springs that help absorb shock and evenly distribute weight across the mattress
    • Foundations, which are similar in appearance to box springs but are designed almost exclusively for support
    • Adjustable bases, which can be adjusted to hold the mattress at different angles. While these are less common than foundations and box springs, adjustable bases have become more popular in recent years

    Are They Good For Side Sleeping

    When it comes to sleeping on your side, youll need to evaluate if the mattress has the correct ratio of pressure relief and support to keep your spine aligned and your shoulders and hips comfortably cradled.

    This is an area where Tempurpedic excels through their multi-layered foam construction Different combinations of foam are meant to delivery this comfortable mix.

    Each of the models that we have described in this guide come in varying feels and the Medium feel can be purchased as a hybrid, which replaces the foam base with coils for extra tailored support and reinforcement.

    Side sleepers, especially those who are devoted to this position and possess curvier shapes, may steer towards soft choices, while dedicated stomach sleepers may want to try out firm, especially if they carry extra weight around the hips.

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    Lay Your Mattress Flat For Transporting

    Moving day can be stressful, but remember to take proper care of your Tempur-Pedic mattress to ensure safe delivery to your new home. Always transport or store your mattress by laying it flat. Storing the mattress on the side or folded up could permanently damage the Tempur-Pedic material.

    If you do end up folding your mattress, unfold it as soon as possible. The mattress may need some time to naturally unfold and return to its original shape.

    Mattresses folded in weather below 50 degrees may need extra time to return to their original shape since cold temperatures can affect the Tempur material. Return the mattress to a warmer environment to allow for the mattress to naturally unfold over a few hours.


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